From Monday-Friday, 8:30 AM to 5:00 PM PT, Microsoft Store is available to assist you with your shopping and orders in American Sign Language via videophone.
Our mission at Microsoft is deeply inclusive: empower every person and every organization on the planet to achieve more. We want to be able to help you whenever and however you need it. You can also schedule a personal shopping?appointment?if that’s your preferred way.
Yes, this service is free.
You can provide feedback on Twitter at #MSFTEnableproductfeedback or you can leave feedback with the ASL support team by calling 503-427-1234 (videophone).
Visit our?accessibility site?which highlights features by disability segment.
Why shop at Microsoft Store
From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.
Get your order in 2-3 days with no minimum purchase required.
Free returns
Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.*
Instant software downloads
Install most apps and software, like Microsoft 365, Windows, and Xbox games, via digital download.
Questions? We’ve got answers.
Get one-on-one support any time via chat or phone, or find answers fast with common FAQs.
*Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable?Microsoft Terms of Sale?for more information.
